Ghosted – Terms of Service

1 - Who we are

Ghosted is operated by Disket France, a société par actions simplifiée registered in Paris under number 944 134 329 (RCS Paris), VAT FR89944134329, with its registered office at 67 rue d'Aboukir, 75002 Paris, France (“Ghosted”, “we”, “us”). The publication director is Jean-Sébastien Wallez, Président.

Contact: hello@ghosted.co. Postal mail: Disket France, 67 rue d'Aboukir, 75002 Paris, France.

The website is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, United States. The app's data is hosted on infrastructure described in our Privacy Policy.

2 - What you agree to

By creating an account or using the Ghosted mobile application, the ghosted.co website or any related service (together, the “Service”), you enter into a contract with Disket France made up of:

• these Terms of Service (the “Terms”);
• the Community Guidelines;
• the Privacy Policy, which explains how we handle your data;
• any price, duration or feature information shown in the app when you buy something.

If you do not agree with all of them, do not use the Service. These Terms are written in English; we may publish translations for convenience, but the English version prevails where the law allows it.

3 - Who can use Ghosted

• You must be at least 18 years old and legally able to enter into a contract where you live. We may ask you to prove your age at any time and will close any account we reasonably believe belongs to a minor.
• You must not have been convicted of, or be subject to any order relating to, a sexual or violent offence, and you must not be listed on any sex-offender register.
• You must not have been previously banned from Ghosted, unless we explicitly let you back in.
• You may hold one account, for yourself only. Accounts cannot be shared, sold or transferred.
• You must not be subject to sanctions or located in a territory subject to a comprehensive embargo by France, the European Union, the United Kingdom or the United States.

We may refuse to open an account, or close one, if these conditions are not met.

4 - Your account

• You sign in with Apple, Google, or a phone number or email address. Keep that method secure. Everything done from your account is treated as done by you until you tell us it has been compromised.
• Give us accurate information and keep it up to date, in particular your age, your name and your photos.
• You can delete your account at any time from the app settings. Deletion is described in the Privacy Policy.
• We may delete accounts that have been inactive for more than 24 months, after a warning by email or notification.

5 - The no-filter rule

Ghosted exists so that what you see is who you meet. You therefore agree that:

• every photo you upload shows you, recently, without beauty filters, face or body retouching, AI generation or AI editing;
• we screen photos with automated tools and human review, and we may reject, blur or remove any photo that we believe breaks this rule, without having to prove that it does;
• repeatedly uploading edited or AI photos, or photos that are not you, can lead to your account being closed.

With your explicit permission, requested separately in the app, on-device tools may look at your photo library to suggest unedited photos. We do not upload your library.

6 - Your content

6.1 You keep your rights

You own the photos, texts, voice notes, videos and other material you post or send (“Your Content”). You must have the right to share it, and it must not include other people without their consent.

6.2 The licence you give us

To run the Service we need permission to use Your Content. You grant Disket France a worldwide, non-exclusive, royalty-free, sublicensable (to our hosting and moderation providers only) licence to host, store, reproduce, resize, display and distribute Your Content, for the sole purposes of operating, securing, moderating and improving the Service. This includes showing your profile to other members and using anonymised, aggregated signals to improve our photo moderation. We will not use your photos in advertising, on the website or on social media without your separate written consent. The licence ends when you delete the content or your account, except for copies kept in backups for a limited time or as required by law.

6.3 Our content

The Ghosted name, ghost logo, app, website, software, texts and designs belong to Disket France or its licensors. You get a personal, revocable, non-transferable licence to use the app for its intended purpose, and nothing more. You must not copy, reverse-engineer, scrape, crawl or extract data from the Service, whether by hand, with bots, or to train any AI model.

6.4 Other people's content

You may not screenshot, record, download or share another member's photos or messages outside the app without that person's consent.

6.5 Copyright complaints

If you believe content on Ghosted infringes your copyright, write to hello@ghosted.co with your details, the content concerned, where it appears, and a statement that you are the rights holder or authorised to act for them. We remove infringing content and close the accounts of repeat infringers. Notices under the US Digital Millennium Copyright Act (17 U.S.C. §512) can be sent to the same address.

7 - What you must not do

The Community Guidelines describe in detail what is and is not acceptable. In summary, you must not:

• pretend to be someone else, use someone else's photos, or lie about your age;
• harass, threaten, insult, humiliate, stalk or discriminate against anyone;
• post or send nudity, sexual content, violent or shocking content, or hate speech;
• solicit money, promote a business, a social media account, an OnlyFans-type page or any paid service, or engage in prostitution, escorting or trafficking;
• share or request another person's private information, or record or share conversations without consent;
• use the Service for anything illegal, or in a way that damages it, its members or third parties;
• use bots, scripts, unauthorised third-party apps or any automated means to access the Service;
• circumvent a ban or create a new account after being removed.

8 - Safety, and what we do not do

• We do not run criminal background checks or identity checks on members. We check photos, not people. You are responsible for your interactions with other members, online and offline.
• Use judgement: meet in public, tell a friend, never send money to someone you have not met in person, and read our safety advice in the app.
• Report anyone who makes you uncomfortable. Every report is reviewed by a human. You can also block a member at any time; the blocked member is not told.
• If you are in immediate danger, contact the local emergency services (112 in the European Union, 999 in the United Kingdom, 911 in the United States) before you contact us.

9 - Moderation and enforcement

We use automated systems, human moderators and member reports to keep Ghosted safe. Depending on the seriousness of a breach, we may: remove or blur content; limit features; issue a warning; suspend the account temporarily; or close it permanently, including every other account we believe belongs to the same person. Where the law requires it, or where we believe someone is in danger, we may share relevant information with the authorities.

If we take action against your account, we tell you why, unless doing so would be unlawful or endanger someone. You can contest a decision by writing to hello@ghosted.co within six months; a person who did not take the original decision will review it. Members in the European Union also have the rights described in the Digital Services Act, including the right to use an out-of-court dispute settlement body certified in their country.

10 - Subscriptions, roses and other paid features

10.1 What we sell

Ghosted is free to use. We also offer paid subscriptions (currently Ghosted+ and Ghosted Gold) that unlock extra features, and consumable virtual items such as Roses. Features, quotas and prices are shown in the app before you buy and may vary by country.

10.2 Billing through the stores

All purchases are made through the Apple App Store or Google Play. Your payment contract is with Apple or Google, under their terms. We never see your full payment details. Refund requests must be made to the store that charged you; we cannot override their decision, but we help where we can.

10.3 Automatic renewal

Subscriptions renew automatically at the end of each period, at the price shown when you subscribed, until you cancel at least 24 hours before the end of the current period in your App Store or Google Play subscription settings. Deleting the app or your account does not cancel a subscription.

10.4 Virtual items

Roses, boosts and any other virtual items are a limited licence to use a feature inside Ghosted. They have no monetary value, cannot be transferred, sold or exchanged for money, and are lost when your account is closed. Free weekly allowances reset on the schedule shown in the app and do not carry over. Purchased items do not expire while your account exists. We may change what a virtual item does, or withdraw it, with reasonable notice.

10.5 Your 14-day right of withdrawal

If you live in the European Union or the United Kingdom, you normally have 14 days to change your mind about a digital purchase. By buying a subscription or virtual item and starting to use it immediately, you ask us to begin performance right away and acknowledge that you lose the right of withdrawal once the content has been delivered. If you have not used the purchase, ask the store for a refund within the 14 days.

10.6 Price changes and tests

We may change prices for future periods; you will be notified in advance and can cancel before the change applies. We may also test features, prices, trials and promotions with some members and not others.

11 - Advertising

We may show third-party advertising in the free version of the app and may offer virtual items in exchange for watching an ad. We do not endorse advertised products and are not responsible for them. How advertising uses data is explained in the Privacy Policy; on iOS, tracking for advertising only happens if you allow it in the App Tracking Transparency prompt.

12 - Third-party services

The Service relies on providers for hosting, chat, notifications, payments, analytics and moderation. They are listed in the Privacy Policy. We choose them carefully, but we are not responsible for their own services or downtime, and their terms apply where you interact with them directly (for example, Apple and Google for payments).

13 - Changes to the Service and to these Terms

Ghosted evolves. We may add, change or remove features, and we may change these Terms. For material changes we give you at least 30 days' notice in the app or by email, except where a shorter notice is required by law or safety. If you keep using Ghosted after the change takes effect, the new Terms apply; if you disagree, delete your account before that date. Changes will not reduce rights you have already paid for during a current subscription period.

14 - Ending the contract

You can end it at any time by deleting your account in the app. We can suspend or close your account with immediate effect if you breach these Terms or the Community Guidelines, if we are required to by law, or if we reasonably believe it is needed to protect our members or the Service. We can also stop offering the Service in a country or altogether with reasonable notice. Closing an account does not give a right to a refund of subscription periods or virtual items already paid for, except where the law says otherwise or where we closed the Service ourselves.

15 - Disclaimers

We work hard to make Ghosted reliable, but it is provided as is. To the extent the law allows, we do not guarantee that the Service will be uninterrupted or error-free, that you will get matches, dates or relationships, or that other members are who they say they are. We are not a party to anything that happens between members, online or offline.

16 - Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, in particular for death, personal injury, fraud, gross negligence or wilful misconduct, or your statutory rights as a consumer.

Subject to that, Disket France is liable only for foreseeable losses directly caused by our breach of these Terms or by our negligence. We are not liable for indirect losses, loss of profits, loss of data or damage caused by other members or third parties. For paid members, our total liability for all claims in any 12-month period is limited to the amount you paid us in that period; for free members, to €100.

You agree to compensate Disket France for losses and reasonable legal costs arising from your breach of these Terms, your content or your unlawful behaviour towards other members, to the extent permitted by the law of your country.

17 - Law and disputes

17.1 Applicable law

These Terms are governed by French law. If you live in another country, you also keep the benefit of any mandatory consumer protection rules of that country.

17.2 Talk to us first

Write to hello@ghosted.co. Most problems are solved in a few emails.

17.3 Consumers in the European Union

You can bring a claim before the courts of your country of residence or of Paris. You may also use a consumer mediation service (médiateur de la consommation) or the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. Mediation is free for consumers and is not compulsory.

17.4 Members in the United States

Some states give subscribers to dating services extra cancellation and refund rights (for example a three-day cooling-off period, or a pro-rata refund in case of death or disability, in California, Illinois, New York, Ohio, Wisconsin and others). Where such a law applies to you, it prevails over these Terms; contact us at hello@ghosted.co to exercise it. Nothing in these Terms forces you into arbitration or waives your right to bring a claim in court.

17.5 Everyone else

Disputes that cannot be settled amicably are brought before the competent courts of Paris, France, subject to any mandatory rule giving jurisdiction to another court.

18 - Other things

• These Terms, with the Community Guidelines and the Privacy Policy, are the entire agreement between you and us about the Service.
• If a clause is found invalid, the rest continues to apply.
• Not enforcing a clause once does not mean we give it up.
• You cannot transfer this contract to someone else. We may transfer it to a company that takes over the Service, and will tell you if we do.
• Headings are for reading comfort and do not change the meaning.